Calculating Telemarketing ROI: Key Metrics

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armdrejoan
Posts: 469
Joined: Tue Jan 07, 2025 4:47 am

Calculating Telemarketing ROI: Key Metrics

Post by armdrejoan »

To truly understand your telemarketing ROI, you need to track and calculate specific metrics:

Telemarketing Cost (TMC): Total expenses related to telemarketing (salaries, technology, data, training, overhead).
Number of Qualified Leads (NQL): Leads generated by telemarketing that meet your qualification criteria.
Number of Sales (NS): Actual sales closed originating from telemarketing efforts.
Revenue Generated (RG): Total revenue from sales attributed to telemarketing.
Average Deal Size (ADS): RG / NS.
Core ROI Formulas:

Cost Per Qualified Lead (CPQL): TMC / NQL
Cost Per Sale (CPS): TMC / NS
Telemarketing ROI: (RG - TMC) / TMC x 100%
By consistently tracking these metrics, you gain australia phone number list a clear picture of your telemarketing profitability and can identify areas for improvement.

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