Jono Luk: Customer Contact Center
Lu Qiaonuo: Technology. Inbound contact centers have changed dramatically over the past decade. We see that customers want more. They look for ways to receive correspondence, most of which are digital channels: mobile apps, SMS, chatbots, etc. "By analyzing customer interactions, airlines can connect with customers through Mia's social platform. The ability to communicate meets the customer's desire to communicate. Digital communication can also be insecure. This means that one human agent can handle two or three issues at the same time.
Only telephone communication is possible
Communication can only happen once. So it's a win-win for both shop parties. Assistants can communicate with Letters as they please: and so can Letters. Meet where they want. It embraces and optimizes Alain Mowad: Technological change. Adapting to the rapidly changing needs of Letters and its customers. The user. You want faster, easier service. The company wants to increase customer loyalty while reducing costs.
“The rise of AI… doesn’t mean Bries will improve the efficiency of his contact centre. “There needs to be an increase and reduction in costs in exchange for customer satisfaction and loyalty.” - Alaine Mowad AI is the answer to both problems, by leveraging it to do more to meet consumer expectations on everything from automation to the growth of self-service.
