How to set up a hybrid PBX for a large industrial company
Posted: Thu Dec 05, 2024 8:07 am
The larger the company becomes, the more difficult it is to organize internal and external communications. It is very important to set up high-quality, prompt and uninterrupted communication between branches, including those located in different cities, and your own PBX does not always cope with this. We tell you how to enhance its capabilities without giving up expensive equipment.
Features of the MCN Telecom client
Our customer is a large Russian corporation in the field of construction spain phone number library materials, with production facilities and branches throughout Russia.
The company employs several thousand people, so properly organized communications are extremely important. Specialists must monitor the status of production, shipment and other processes in real time, and they must be able to contact employees of other branches when needed to promptly resolve emerging issues.
For this purpose, the company used the capabilities of its own PBX. It provides many functions, and its settings can be adapted to the needs of the company. A large budget had already been spent on purchasing, installing and fine-tuning the PBX, so it was not desirable to abandon it.
However, as the company grew, the capabilities of the PBX were no longer sufficient. Additional functionality was needed: joint conferences, convenient call forwarding between branches, detailed analytics with call recording, and much more.
Finding a solution
We offered to connect a hybrid PBX VATS for the company. It implies the operation of the main PBX of the company and the connection of a Virtual PBX with additional functionality.
In new branches without PBX, a PBX system was connected, which allows using a single numbering system for all internal and external calls between branches and with external partners, clients and contractors.
Communications in the company have become much easier to control due to general reports on managerial conversations in all branches. The system allows tracking general statistical information and call records.
Since different departments need to perform similar communications tasks (contact local partners and clients), a common database of successful calls helped organize a Corporate University with training materials on sales and negotiations.
The company's employees were given the opportunity to organize and participate in video conferences through the platform, and this helped strengthen the corporate culture and simplify negotiations with clients by connecting specialists from other cities.
In addition, the system helped to implement uniform high communication standards for all divisions of the company: smart call distribution, voice menu, call forwarding to a familiar manager, “black/white” list and much more.
Results
Connecting the system helped the company simplify and speed up business processes, strengthen connections between branches and, as a result, increase sales. This was achieved by increasing overall telephony standards, in
Features of the MCN Telecom client
Our customer is a large Russian corporation in the field of construction spain phone number library materials, with production facilities and branches throughout Russia.
The company employs several thousand people, so properly organized communications are extremely important. Specialists must monitor the status of production, shipment and other processes in real time, and they must be able to contact employees of other branches when needed to promptly resolve emerging issues.
For this purpose, the company used the capabilities of its own PBX. It provides many functions, and its settings can be adapted to the needs of the company. A large budget had already been spent on purchasing, installing and fine-tuning the PBX, so it was not desirable to abandon it.
However, as the company grew, the capabilities of the PBX were no longer sufficient. Additional functionality was needed: joint conferences, convenient call forwarding between branches, detailed analytics with call recording, and much more.
Finding a solution
We offered to connect a hybrid PBX VATS for the company. It implies the operation of the main PBX of the company and the connection of a Virtual PBX with additional functionality.
In new branches without PBX, a PBX system was connected, which allows using a single numbering system for all internal and external calls between branches and with external partners, clients and contractors.
Communications in the company have become much easier to control due to general reports on managerial conversations in all branches. The system allows tracking general statistical information and call records.
Since different departments need to perform similar communications tasks (contact local partners and clients), a common database of successful calls helped organize a Corporate University with training materials on sales and negotiations.
The company's employees were given the opportunity to organize and participate in video conferences through the platform, and this helped strengthen the corporate culture and simplify negotiations with clients by connecting specialists from other cities.
In addition, the system helped to implement uniform high communication standards for all divisions of the company: smart call distribution, voice menu, call forwarding to a familiar manager, “black/white” list and much more.
Results
Connecting the system helped the company simplify and speed up business processes, strengthen connections between branches and, as a result, increase sales. This was achieved by increasing overall telephony standards, in