The Secret to Online Success
Pay attention in your free time to how many people on our streets are showing off stylish bags from Wildberries in the signature purple-pink shades. It is clear that this is explained not only by the people's love for polyethylene products.
The secret to the success of one of the most popular online stores in the sri-lanka phone number resource country is good service and attention to its customers. It is important to understand what such high-quality service consists of and what it costs.
As you probably guess, everything is built on technology. When the number of clients goes into the millions, of which more than tens of thousands are on the site every second, then the issue of communication with them becomes one of the priorities.
After all, in difficult economic conditions, losing a client’s call means losing significant income.
Speaking of technology, we will talk about telephony. Wildberries does not use a virtual PBX to communicate with clients. Many people literally "grow attached" to the seller only during human communication.
Welltime for Wildberries
To ensure communication with its customers, the popular online store uses Welltime IP PBX – a solution from MCN Telecom.
The number of users of internal telephone communication, carried out with the help of Welltime, in Wildberries reaches two thousand operators, and the number of simultaneous callers is about 500. A cloud solution for such volumes will cost significantly more. It is less flexible for the unique tasks of such a client.
It is clear that customers use Welltime solution not only because of reliability. Complexity and the possibility of integration are very important for business.
Welltime provides transparent connection with both the Call Center and the CRM or ERP class system. Technical support from MCN Telecom in 24/7 mode helps the business to work around the clock.
What can you do, this is the way online stores work. Our country is big and there are many time zones.
It is very important that Welltime IP PBX is located on the client's premises. This allows building a system for storing statistics and recording calls according to the security and reliability standards required by the client.
In addition, the Welltime solution is very scalable and has absolutely no restrictions on the number of users, IVR, queues and other PBX objects.
At the same time, MCN Telecom continues to actively develop the product, including in response to requests and demands from subscribers. Therefore, new releases with improved quality and more convenient services are regularly released.
If we add here the flexible distribution of user rights and the modular organization of Welltime, it becomes clear why one of the largest online stores Wildberries has been popular among Russians for many years.
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