Whether you run an online store or are a logistics operator, order tracking is important list of croatia whatsapp phone numbers for your business, as it allows customers to know when their product will arrive or where it is in the shipping process.
Facilitating traceability gives users the necessary confidence and shows them that your company is reliable and transparent . It is also a key feature to reduce the anxiety that lack of information generates, since waiting for a package that may not arrive can cause customer displeasure.
On the other hand, the conversational experience combined with order tracking allows for improved Customer Lifetime Value (CLV) , a metric that indicates the total revenue a business can receive from a customer. Improving it is key to business profitability.
How to improve customer service in shipping? The answer is in Auronix
Although there are different strategies that you can apply to improve customer service in shipping management, messaging channels are one of the main tools, as they allow customers to contact companies in a close, reliable and timely manner.
